Last Updated: [21-07-2026]
Thank you for shopping with Camliqa. We want you to have a positive shopping experience. This Return, Refund & Cancellation Policy explains the terms and conditions applicable to cancellations, returns, replacements, and refunds for products purchased through our website.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Order Cancellation
You may request to cancel your order by contacting us as soon as possible after placing the order.
Cancellation requests may be accepted only if the order has not yet been processed, packed, or shipped.
Once an order has been shipped, cancellation may no longer be possible.
If an eligible cancellation is approved, the refund will be processed to the original payment method or through another appropriate payment method.
2. Return Eligibility
We accept returns or replacements only in cases where:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- The product received is different from the product ordered.
- The product was damaged during shipping.
To be eligible for a return or replacement, you must contact us within [7] days of receiving the order.
The product should generally be:
- Unused and unopened.
- In its original packaging.
- In the same condition in which it was received.
- Accompanied by the order details or proof of purchase.
For damaged or incorrect products, we may request clear photographs or videos of the package and product for verification.
3. Non-Returnable Products
For hygiene and safety reasons, opened or used skincare and haircare products may not be eligible for return or refund.
Returns may not be accepted for:
- Products that have been opened or used.
- Products damaged due to improper use or storage by the customer.
- Products without original packaging, where applicable.
- Products returned without prior approval.
- Products purchased through unauthorized sellers or third-party platforms, unless otherwise stated.
- Products returned after the applicable return period.
Certain promotional, clearance, or special-offer products may also be non-returnable if clearly mentioned at the time of purchase.
4. Damaged Products
If your order arrives damaged, please contact us within [1] days of delivery.
Please provide:
- Your order number.
- Your name and contact details.
- Clear photographs of the shipping package.
- Clear photographs of the damaged product.
- A short video, if requested.
- Any other information required for verification.
We will review the request and, if approved, may offer a replacement or refund depending on product availability and the circumstances of the case.
5. Wrong or Incorrect Product
If you receive a product that is different from what you ordered, please contact us within [5] days of delivery.
After verification, we may arrange for the incorrect product to be returned and provide a replacement with the correct product or issue an eligible refund.
6. Refunds
Once your return or refund request has been approved, the refund will be processed within [2] business days.
The refund may be issued through:
- The original payment method.
- Bank transfer.
- UPI.
- Another appropriate payment method agreed upon with the customer.
The time taken for the refund to appear in your account may depend on your bank, payment gateway, or financial institution.
7. Shipping Charges
Original shipping charges, if any, may not be refundable unless the return or refund is due to an error on our part, such as:
- Sending the wrong product.
- Sending a damaged product.
- Sending a defective product.
If a return is approved due to an error attributable to Camliqa, we may arrange or reimburse eligible return shipping costs, subject to verification.
8. Return Shipping
If a return is approved, we will provide instructions regarding the return process.
Customers should not send products back without receiving confirmation from our customer support team.
If the return is due to a customer preference, incorrect address, refusal to accept delivery, or other reason not caused by Camliqa, any applicable return shipping costs may be the responsibility of the customer.
9. Refund for Failed or Cancelled Orders
If payment has been successfully received but the order cannot be fulfilled due to product unavailability, technical issues, or other reasons attributable to Camliqa, the eligible amount will be refunded.
If a payment is deducted but the order is not successfully placed due to a technical or payment processing issue, the refund will be handled according to the payment gateway’s processing timelines.
10. Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds, where applicable, may be processed through an alternative payment method such as bank transfer or UPI.
Customers may be required to provide accurate bank or UPI details for processing the refund.
11. Product Allergies and Skin Reactions
Camliqa products are personal care and cosmetic products. Individual skin and hair reactions may vary.
We recommend checking the ingredients before using any product and performing a patch test where appropriate.
Refunds or returns solely due to personal preference, change of mind, or individual sensitivity may not be accepted unless otherwise required by applicable law or specifically approved by Camliqa.
If you experience an unexpected reaction, discontinue use and seek appropriate medical advice if necessary. Please contact us with your order details so we can review your concern.
12. Refund Processing Time
Once a refund has been approved, it may take [5] business days for the amount to be processed.
The actual time for the funds to appear in your account may vary depending on:
- Your bank.
- Payment gateway.
- Card issuer.
- UPI provider.
- Other financial institutions.
Camliqa is not responsible for delays caused by third-party payment providers or financial institutions.
13. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us using the details below.
Please include:
Order Number:
Customer Name:
Phone Number:
Email Address:
Reason for Return/Refund:
Photos or Videos: If applicable
Our customer support team will review your request and provide further instructions.
14. Contact Us
For questions regarding cancellations, returns, replacements, or refunds, please contact us:
Business Name: Camliqa
Website: [https://billionaireteen.in/]
Email: [Email Address]
Phone: [Phone Number]
Business Address: [Business Address]
We reserve the right to review each return and refund request individually and make a decision based on the circumstances, applicable laws, and the terms of this policy.
15. Changes to This Policy
Camliqa reserves the right to update or modify this Return, Refund & Cancellation Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage customers to review this policy before placing an order.
